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FAQS

 

 

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WHERE ARE YOU BASED?

We are based on the Gold Coast, Australia and we deliver to customers all over the world!
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HOW LONG DOES DELIVERY TAKE?
Our sunglasses are stocked here on the Gold Coast, Queensland, Australia. Orders placed before 5pm will be shipped the next day, and all orders placed on a weekend will be posted on Mondays.
Orders within Australia will generally arrive within 2-6 days, and overseas orders may take between 7-14 days to arrive. This is just a guideline and certain circumstances may effect these times. 
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HOW MUCH IS SHIPPING?
We offer FREE standard shipping to all Australian orders, and just $9.95 if you need them posted express!
International Standard shipping is $15USD
International Express shipping is $23USD
  
I HAVEN'T RECEIVED MY ORDER? 
Please contact us at 
hello@shadeeyewear.com.au and we will do our best to resolve the issue. Please note we cannot be held responsible for items undelivered due to an incorrect address being entered or the post office/courier not being contacted when you have received a notice of non-delivery.
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THERE IS A PROBLEM WITH MY ORDER OR MY ITEM IS FAULTY 
Please contact us at 
hello@shadeeyewear.com.au and refer to our warranty section here
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CAN I TRACK MY ORDER? 
Yes, you will receive an email once your order has been shipped with tracking information.

 

WHAT IF THEY DON'T SUIT ME?
No problem! We offer Try Before You Buy so you can try them at home before you pay! All you need to do is click the Free Home Try-On button instead of the Add To Cart. Your order will process from here as normal, except the money wont be deducted from your credit card. 

You will have 3 days after the order has arrived to decide whether you want to keep or return some or all of your order, to which then your nominated credit card will be charged accordingly. 

To find out more, head to Try Before You Buy where we have more in depth information on this quick and easy process.

 

WHAT IF THEY ARE DAMAGED WHEN I GET THEM? 
If your sunglasses are damaged in any way when you receive them from the mail, please email us at hello@shadeeyewear.com.au with the details and a photo and we will resolve the issue for you. Please refer to our warranty section here 

 


DO YOU OFFER BUY NOW PAY LATER?

We sure do! Currently we offer AfterPay so you can wear your new sunnies straight away and pay them off!

 

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TRY BEFORE YOU BUY
Try up to 3 items
Free home try-on
 
1 item added to cart
 
*$10 restocking fee is payable if all items are returned
*Any valid discount or promo code must be used when the order is placed
By continuing with your order, you agree to our  Terms and Conditions