Questions? Sorted.

We're based on the Gold Coast, Australia, and we ship to customers all over the world.

Sunnies are stocked here on the Gold Coast. Orders are typiclly shipped within 1-3 days. Shipping times vary depending on location..

Free standard shipping on all Australian orders over $150, and $8.95 for anything under that. Express shipping within Australia is $12.95. International shipping is calculated at checkout based on your location.

Yes - you'll get an email with tracking info as soon as your order ships.

Email us at hello@shadeeyewear.com.au and we'll sort it out. Just note we can't be held responsible for non-delivery caused by an incorrect address, or a missed collection notice from the post office or courier.

No dramas - that's exactly what Try Before You Buy is for. Select the Free Home Try-On button instead of Add to Cart, your card won't be charged, and you've got 3 days after delivery to decide what stays. Full details on the Try Before You Buy page.

Email us at hello@shadeeyewear.com.au with photos and details and we'll get it resolved. See the warranty section below for the full process.

Yep — we offer Afterpay, so you can wear your new sunnies now and pay them off over time. Late fees, eligibility criteria and T&Cs apply. Australian Credit Licence 527911.

Full refund or exchange within 14 days of delivery. Sale items and gift cards aren't included. To start a return, sign in to your customer portal and follow the prompts.

Free returns and exchanges - see the Try Before You Buy page for the full process.

• Return shipping is covered by the customer, both ways
• Store credits go to your Shade Eyewear account and never expire
• Merch items are final sale - no returns, exchanges, or credit
• No returns or exchanges accepted for Dog Days as they are discontiunued and discounted.

• Physical breakage - snapped temples, broken hinges, cracked frame bodies under normal use
• Lens delamination, coating failure, or cracking under normal use (not intentional damage)
• Manufacturing defects and structural weaknesses causing premature failure
• Hinge or nose pad failures that make the sunnies unwearable

• Lost or stolen sunglasses
• Scratched lenses from neglect, improper cleaning, or abrasive surfaces
• Intentional damage, misuse, or use outside the product's intended purpose
• Water or heat damage (e.g. left on a car dashboard, submerged for extended periods)
• Damage from third parties or accidents beyond normal wear
• Cosmetic fading, discolouration, or surface marks that don't affect function
• Sunglasses bought from an unauthorised reseller or third-party marketplace

• Claim made within 12 months of the original purchase date
• Proof of purchase provided (order confirmation email or receipt)
• Broken sunnies, or clear photo evidence, provided at time of claim
• Purchased directly from shadeeyewear.com.au or an authorised stockist
• A description of how they broke, plus photos, included
• Sale items are covered for manufacturing defects only - not breakage or damage

• Email hello@shadeeyewear.com.au with the subject line "Unbreakable Guarantee Claim"
• Include your order number and a brief description of what happened
• Attach clear photos of the damage from multiple angles
• We'll review and respond within 2 business days

If approved, we'll send a replacement in the same style and colour where available, or one of equal value if it's been discontinued. You'll cover shipping on the replacement.

This guarantee covers replacement only, not a cash refund - if you'd rather a refund, that falls under our standard returns policy above. Each pair gets one replacement under this guarantee, and a replacement pair is covered for the remainder of the original 12 months, not a fresh 12-month term.

This guarantee sits on top of, and doesn't limit, any rights you have under the Australian Consumer Law (ACL). Under the ACL, our products come with guarantees that can't be excluded — including that goods are of acceptable quality, match their description, and are fit for purpose. Major failures may entitle you to a replacement or refund; minor failures may be repaired or replaced. Nothing here affects those statutory rights.

This 12-month guarantee applies to Shade Eyewear sunglasses only - not the Safety range or prescription range, which are covered for manufacturing defects and faults only.