Shipping protection is a small add-on at checkout that covers a customer's order if it's lost, stolen, or arrives damaged in transit. Customers who add it get a guaranteed, no-questions-asked reshipment or refund the moment something goes wrong, rather than waiting on a carrier claim. We may offer the same service to customers who don't use the shipping protection, but the fee lets us offer instant, guaranteed resolution to those who pay for it while keeping non-covered cases handled case-by-case.